Terms and Conditions

Prices and VAT

Prices on the website are in euros and include VAT.

Orders

You can order through our webshop at pureorganiccare.com, contact us via the contact form, or send us an email.

We reserve the right to cancel orders that are incorrect or incomplete.

Payment

You can pay….

Shipping and delivery

We ship worldwide, except to Sweden and Israel (at present, shipments to Israel are being withheld without further information).

Products are shipped from our warehouse in Zagreb, Croatia.

Usually, your order will be packed and shipped within three working days. How many days will it take until the delivery reaches your destination, depends on your country.

Upon arrival, please ensure you don’t miss the delivery. We don’t ship a second time for free if you miss the delivery (your email address and phone number are always included on the parcel).

We are not taking responsibility for tracking the parcel once it leaves the warehouse. All shipping is the customer’s responsibility to check the tracking for updates.

Shipping costs

Shipping costs are due to the weight of the shipment.

Local post (EU), incl VAT

  • Post < 2 kg = €12,50
  • Post 2,1 – 5 kg = €18,75
  • Post 5,1 – 10 kg = €25,00
  • Post 10,1 – 20 kg = €37,50

DPD (EU), incl VAT

  • < 2 KG = €27,50

DHL Express (Worldwide), incl VAT

  • < 2 kg = €43,75
  • < 5 kg – €56,25
  • < 10 kg – €125,00

ALL shipping is the customer’s responsibility to check the tracking for updates (we do not do it for you).

Free shipping

Free shipping starts at €80.

The Local Postal service provides free shipping worldwide. All shipping is the customer’s responsibility to check the tracking for updates.

Cancellation Policy

If you have placed an order, you can cancel it if it hasn’t been shipped yet. We don’t have an exact time policy for this; it depends on the order’s time and date, as well as our warehouse’s availability. See above.

Import Fees

You are responsible for any import fees or duties when our product crosses the border to your country.

National Laws & Regulations

Regulations for buying and importing products containing CBD vary in different parts of the world. You are responsible for checking with your local authorities to see if you are allowed to purchase our products. We strive to stay updated on the laws as much as possible, but it is also your responsibility.

Refund and Returns Policy

After purchasing a product, you can cancel the purchase without providing a reason within 14 days of the purchase date.

The cooling-off period starts the day after you receive the product. During the cooling-off period, please handle the product and its packaging with care. You shall unpack or use the product only to that extent, as long as it is necessary to judge if you wish to keep it.

Suppose you wish to exercise your right of withdrawal. In that case, you must return the product, along with all accessories and packaging, in its original condition to our warehouse, providing clear and reasonable instructions. If 14 days have passed since you received your purchase, we can’t offer you a refund or exchange.

In other cases, we do accept returns for reasonable reasons.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund amount.

We do not make refunds if you fail to collect your parcel or contact the courier service after an unsuccessful delivery attempt. If you are unavailable for delivery, you will be required to pay a re-delivery fee.

Refunds

Once we receive and inspect your return, we will email you to confirm receipt of your returned item. We will also email you to let you know whether your refund has been approved or rejected.

If you are approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a specified timeframe.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us (see the contact info page).

Depending on your location, the delivery time for your exchanged product may vary.

Broken goods

You mustn’t discard the packaging or the item. You must maintain everything as it is. This is because photos or videos of the item and the packaging can prove the damage, which you’ll need for the next steps. Then you need to contact the courier and reach out to us (see the contact info page).

Shipping returns

If you need to return a product, please email us (see the contact info page).

Note: You may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Product information

The product images on the website do not guarantee that the exact appearance and condition of the product are reproduced. We reserve the right to make any errors in the product information and reserve the right to change product information and prices without prior notice.

Seller

Biobody lv
Karlborn 1
790 15 Sundborn
Sweden
VAT: SE19601022697201

Still need help?

Contact us for more information (see our contact info page).